POLICIES

1. Payment

Payment Methods: E-Checks take 4 business days to clear our bank and products will not ship until your check clears. Visa, MasterCard, American Express, and Discover cards payable in US funds. Credit card payments will be charged at the time of the order. This is when the merchandise is reserved for you. No COD orders. Customer orders with longer lead time are reserved through our purchase orders to the factory.

Checks Returned for (NSF) Non Sufficient Funds: Customers will be Charged $35.00 for Any Check returned for Insufficient Funds. This will include E-Checks.

Sales Tax: We are not required to collect sales or use tax on deliveries within the US, except where we have a retail business location.

2. Shipping

UPS Ground Shipments: All shipping fees quoted on our site are for the continental US. If your address is outside of the lower 48 states , there may be additional fees.

For customers living in Arizona, all applicable taxes will be added to your order. To satisfy consumer-reporting rules, if you are a reseller in Arizona you must provide the correct forms before any taxes are removed from your order.

Refused Shipment: Once a product has shipped and then refused or cancelled the customer shall be charged all shipping charges, and a 20% restocking fee (this includes the outbound freight, return freight, cost to receive and inspect all returned items.

3. Pricing

We reserve the right to change pricing at ANY time on ANY product without notice. Prices are subject to change without notice. Once an order has been placed the price will not be adjusted. We also reserve the right to refuse the sale of a product at the listed price when a price change occurs.

4. Canceled orders

If you decide to cancel your order, we will if the order has not shipped yet. To cancel, you must notify us no later than the next business day after placing your order. A $30.00 processing fee will be charged to your credit card for orders up to $1,000.00, a $60.00 charge for orders from $1,001.00 to $10,000.00 and charges for orders over $10,000.00 will be determined at time of cancellation.

5. Special orders

All Special Orders are NON RETURNABLE/NON REFUNDABLE. A Special Order is any part not carried in stock that must be ordered for a custom application. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.

6. Return policy

Once any unit has been used or installed it CANNOT be returned. Within thirty (60) days of receipt of your merchandise we will accept your returns (except for Special Orders as defined above). ALL returns require a return authorization number, must be sent prepaid freight and will require inspection upon receipt before any refund is transacted. No first time outbound freight will be refunded.

All returned merchandise must be unused. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging. To return merchandise, you must first contact us at 1-877-353-2365 for authorization. We will provide the return shipping address. Send merchandise prepaid and insured with the authorization printed on the box and include a copy of the original invoice.

All refunds will be issued less the actual shipping charges. Allow up to 3 weeks for a Credit Card refund. Any items with " FREE SHIPPING" will be assessed shipping charges if returned.

In addition, some returns may be assessed up to a 25% restocking fee.

7. Items Damaged in Transit

Claims for damage are different with UPS, FedEx and truck freight "LTL" (Less Then Load) Carrier. When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods.

For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within two (2) business days to expedite the replacement process.

For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill "at time of delivery". If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the Damaged shipment You will have all responsibility to make a claim with the trucking company.

If there is no visible or obvious damage (the carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken or damaged items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. The customer, Not Sharp Electrical Services, is responsible for verifying the condition of their merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt. Sharp Electrical Services will not be responsible for concealed freight damage.

LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information.

To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim.

8. Warranty

Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer).

All merchandise sold by Sharp Electrical Services is warranted by the manufacturer NOT Sharp Electrical Services.

9. Privacy

Your privacy is EXTREMELY important to us, we DO NOT sell any information about our customers to ANYONE. All online orders are processed using a secure server, which encrypts all submitted information.

10. Purchase Agreement

Sharp Electrical Services reserves the right to refuse the Sale of ANY Product for ANY Reason to Anyone at Anytime.

Sharp Electrical Services reserves the right to change this policy at any time without notice to anyone.